The Computer Guy, Seattle David Anders

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My Links – Blogs Websites and Profiles | Apr 25 2012

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My Links  –  Blogs Websites and Profiles  |  Apr 25 2012

David Anders  –  WordPress  Blog 
David Anders  –  Posterous  Blog 
David Anders  –  Biznik  Profile 
David Anders  –  Google Profile
David Anders  –  Facebook  Website 
David Anders  –  Allexperts  Website 
David Anders  –  LinkedIn  Profile 
David Anders  –  Google  Website 
David Anders  –  Tumblr  Blog 
David Anders  –  Google  Blog 
David Anders  –  YouTube  Website 
David Anders  –  Google  Profile 
David Anders  –  Google  Website 
David Anders  –  Webs  Website 

The Computer Guy  –  YELP  Profile 
The Computer Guy  –  WordPress  Blog 
The Computer Guy  –  Weebly  Website 
The Computer Guy  –  Posterous  Blog 
The Computer Guy  –  Posterous Blog
The Computer Guy  –  Posterous  Blog 
The Computer Guy  –  Drupal  Blog 
The Computer Guy  –  Google  Website 

The Computer Guy  –  Insider  Profile 
The Computer Guy  –  Google  Blog 
The Computer Guy  –  Google  Blog 

Filemaker Info  –  Weebly  Website 

Local Web Promotion  –  WordPress  Blog 
Local Web Promotion  –  Tumblr  Blog 
Local Web Promotion  –  Posterous  Blog 
Local Web Promotion  –  Google  Website 
Local Web Promotion  –  Google  Blog 
Local Web Promotion  –  Orbs  Website 
Local Web Promotion  –  Youtube  Website

Seattle Web Promotion  –  Weebly  Website 
Seattle Web Promotion  –  Posterous  Blog 
Seattle Web Promotion  –  Tumblr  Blog 
Seattle Web Promotion  –  Google  Blog 
Seattle Web Promotion  –  Google  Website 
Seattle Web Promotion  –  Orbs  Website 
Seattle Web Promotion  –  Youtube  Website 

GEE  –  Glass Energy Electronics  Website 


Written by davidanders

April 25, 2012 at 10:21 am

Posted in backup

OSX – Troubleshooting Finding your Mac OS X version

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Finding your Mac OS X version and build information


Learn how to find your Mac OS X version and build
information. This information is helpful when updating software or the
operating system on your Mac.

Products Affected

Mac OS X 10.0, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac OS X 10.6, OS X Lion

Finding your Mac OS X version and build number

From the Apple () menu, choose About This Mac.


The About This Mac window appears, showing your OS X version number.

In the above example, the version is 10.7 (OS X Lion).

To see the OS X build version, click the word “Version” in the About
This Mac window (clicking “Version” toggles you through the version,
build, and serial number information for your Mac).

The build number depends on the version of the OS X operating system
that you have installed. When you install an OS X system software
update, you get a new build number. The build number of OS X that ships with a Mac may be different than what appears below.

You can also access the OS X version and build number from System Information. In the About This Mac window, click More Info to view this information in the System Information dialog box.

OS X Lion, Mac OS X 10.6.x, 10.5.8

Software Update Build Numbers
OS X Lion v10.7.3 Build 11D50 or 11D50b
OS X Lion v10.7.2 Build 11C74
OS X Lion v10.7.1 Build 11B26 or 11B2118 (see note)
OS X Lion v10.7 Build 11A511
Mac OS X v10.6.8 Build 10K540 or 10K549
Mac OS X v10.6.7 Build 10J869 or 10J3250
Mac OS X v10.6.6 Build 10J567
Mac OS X v10.6.5 Build 10H574 or 10H575
Mac OS X v10.6.4 Build 10F569 or 10F616
Mac OS X v10.6.3 Build 10D573 or 10D578

Note: Build 11B2118 is available only on the Mac mini (Mid 2011), Mac mini Server (Mid 2011), and MacBook Air (Mid 2011).

Retail installation discs

Retail Disc Build Numbers
Mac OS X v10.6.3 Install DVD Build 10D575
Mac OS X v10.6 Snow Leopard Install DVD Build 10A432, build 10A433 for Server
Mac OS X v10.5.6 Install DVD Build 9G66
Mac OS X v10.5.4 Install DVD Build 9E25
Mac OS X v10.5 Leopard Install DVD Build 9A581

Mac OS X v10.5 and earlier builds

About This Mac “Build” Information
Mac OS X v10.5.8 Build 9L30, or 9L34 for Server 10.5.8 v1.1
Mac OS X v10.4.11 Build 8S165
Mac OS X v10.4 Tiger installation disc Build 8A428
Mac OS X v10.3.9 Build 7W98
Mac OS X v10.3.2 installation disc Build 7D28
Mac OS X v10.3 Panther installation disc Build 7B85
Mac OS X v10.2.8 Build 6R65 or 6R73
Mac OS X v10.2.3 installation disc Build 6G37, 6G35 for Server
Mac OS X v10.2 Jaguar installation disc Build 6C115
Mac OS X v10.1.5 Build 5S60 (5S66 with Networking Update 1.0)
Mac OS X v10.1 Puma installation disc Build 5G64 (5L14 or 5L17b with Security Update 10-19-01)
Mac OS X v10.0 Cheetah installation disc Build 4K78

Additional Information

You should always use the latest version of OS X. You can get
updates from the Software Update pane of System Preferences, or from Apple Support Downloads. To find build numbers for specific Mac computers, refer to OS X versions (builds) for computers.

Written by davidanders

February 28, 2012 at 11:21 pm

Posted in backup

OSX – Troubleshooting Isolate an issue by using Test account

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Isolating an issue by using another user account
Products Affected

Mac OS X 10.5, Mac OS X 10.6, MobileMe, OS X Lion, iCloud


When isolating issues and/or troubleshooting software issues in OS X, you might want to use a different user account. Learn how to use this technique to narrow down the cause of an issue.


The issue at hand may simply be caused by a bad preference setting or
user-specific data file. With proper isolation, you can avoid
time-consuming and inappropriate troubleshooting methods.

About user accounts and troubleshooting

When you first set up a Mac, you go through the Setup Assistant to
create a default administrator account for you, configured to
automatically log in to the computer. You can later add additional user
accounts via System Preferences. Each account has its own desktop,
user-specific preference settings, and account-specific folders
(described below).

In OS X, almost all the changes you make to settings for application
as well as other data you create and modify are stored in your user
account’s Home folder ( /Users/your_account_name, also represented as ~/ ).

Here are some of the things that are stored in your user account’s Home folder:

  • All the files on your desktop.
  • All the files in your Documents, Downloads, Movies, Music, Pictures, Public and Sites folders. 
  • Any custom settings you have for applications such as Mail,
    Safari, iCal, Finder, System Preferences, and other application settings
    you have modified, as well as third-party software settings.
  • Mail data, iTunes data (music, books, movies, apps), Address
    Book contacts, Safari bookmarks, iCal calendars and events, iPhoto
    photos and movies, iMovie projects, third-party application data, and
    most files that you interact with.

When to troubleshoot with another user account

Testing with a new user isn’t usually the first thing to do when isolating an issue, but should be tried before steps such as reinstalling applications, reinstalling OS X, or erasing the OS X disk.

If an issue occurs only when logged in to a specific user account,
reinstalling the operating system or applications are not useful
troubleshooting steps. If an issue does not occur when logged in to a new user account, then you know OS X and your installed applications are working as expected.

Troubleshoot with a test user account if…

  • It is unclear whether or not the issue is limited to just one user account.
  • The issue occurs after logging in a user account (that is, after your desktop appears).
  • There is an Internet account-based issue in which it is unclear
    whether or not the issue is occurring just with your user or with the
    account itself. For example, local issues with iCloud, MobileMe,
    Exchange, third-party email, calendaring, chat, and synchronization
    services. Note: For issues that only occur in a  web
    browser, it’s often best to test in multiple web browsers and with
    multiple websites, and then perform browser troubleshooting as
    necessary. If the issue occurs with multiple browsers or websites,
    consider testing with a different user account.

Do not troubleshoot with a test user account for…

  • Any issue that occurs before the Login window or desktop appears.
  • Physically damaged equipment, disconnected cables, and so forth.
  • Issues that affect multiple computers. Note: An
    exception to this might be if you are using copied, synchronized or
    otherwise duplicated preferences or settings on multiple computers. For
    example, if you have migrated or restored the same user account to
    multiple computers, have manually copied settings between computers,
    and/or are using MobileMe or another service to sync preferences or
    keychains between computers.
  • Internet account issues that occur with service-provider web
    applications, such as issues that are due to a site’s service outage.
    For example, when a website is unavailable due to it being down or
    temporarily unavailable, but other websites work fine.

How to troubleshoot OS X user accounts

This process involves creating a new user account, logging in to it, and testing for the issue.

  1. Create a new standard or admin user account in Users & Groups preferences. See this video, or this article for instructions.
  2. Optional: If you have any specific files you wish to test with,
    copy (don’t move) those items to the /Users/Shared folder in the Finder.
  3. Log out of your current user account by choosing Log Out from the Apple () menu.
  4. Log in with the new account you created.
  5. Attempt to reproduce the issue you were seeing in your regular user account.

    Note: If you were using any specific settings that
    the issue depends on, such as using a specific email account, iCloud
    account, and so forth, then you should set up that account in System
    Preferences. For email and most other settings you should be able to set
    them up easily in the Mail, Contacts & Calendars System Preference
    pane. If you copied any files to the /Users/Shared folder that you need
    for testing, you would want to copy them to the desktop (or other
    applicable locations) of the test account.

  6. Important: After you have completed testing, log out of the test account by by choosing Log Out from the Apple () menu.
  7. Log in as your regular account.
  8. After you have completed all testing with the test user account,
    you may wish to delete it. You can delete an account in the Users &
    Groups pane of System Preferences (Accounts preferences in Mac OS X
    v10.5 and 10.6) by simply selecting it and clicking the minus (“-“)
    button below the account list. Note: Prior to deleting a
    test account, make sure you are completely done with it. If you have
    files in the Guest User you wish to keep, you should copy them
    to the /Users/Shared folder .

If the issue occurs in only one user account

If you have isolated an issue to a single user account, then you
should focus your troubleshooting on that user and specific
application(s) that are problematic when logged in as that user. Mac OS X: How to troubleshoot a software issue
provides some assistance with this, although if you are just seeing the
issue in one account, you most likely do not need to reinstall any

If you are seeing issues with an application unexpectedly quitting in just one account, see this help article for additional assistance.

Other, application-specific issues isolated to a single user account
can often be caused by a problematic preference list or setting. Check
the application’s documentation or support website for instructions on
troubleshooting specific preference or setting files. For example, iLife
preference troubleshooting is documented in iLife: Troubleshooting Basics. If you are looking for assistance troubleshooting a specific alert message or issue, you should try searching the Apple Support website

If you need further assistance with troubleshooting an issue isolated to a specific user account, you may wish to contact Apple Support.
If you work with AppleCare to troubleshoot the issue, be sure to let
them know about any troubleshooting steps you have already performed and
the results, and the text of any alert messages you have received. You
may wish to take a screenshot of any messages, so that you can use them for reference and/or provide them if needed.

Additional Information

If you find that you frequently need to test with another account,
you may want to enable and use Guest User instead of creating new test
users every time. For more information about the Guest User, please see Activate a guest user account.

Written by davidanders

February 28, 2012 at 11:11 pm

Posted in backup

My Windows Laptop will not Startup. | How do I fix it? | Version 1

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My Windows Laptop will not Startup.  |  How do I fix it?  |  Version 1

David Anders
The Computer Guy, Seattle
(206) 286-8438

My Windows Laptop Info  
Made by –       (Toshiba, Dell, Lenovo, Fujitsu, HP, Acer, etc)
Manufacturer Website  –       Phone Number – (xxx) xxx-xxxx
Model # –        (Satellite 1262, DV 2912, often on bottom label or tag etc)
Serial # –
Purchase Date –       (less than one year? under warranty?)
Local Warranty Repair –        (Startup problems are typically not covered)
Windows Version –  (XP Home, XP Professional, Vista Home Premium, 7 Home Premium, etc)
Memory size –   (512Mb, 1Gb, 2Gb, 4Gb, etc)
Hard Drive size –   (120Gb, 320Gb, 500Gb, etc)
CD or DVD Drive type –   (CD-R, DVD-RW, DVD-DL, etc)
My Backup Method –  (external hard drive, flash drive, server, CD, DVD, online, NONE!!)
Windows Laptop Info Utility

Symptoms of the most common Windows Startup problems
1]  Computer Model Splash Screen Appears (Toshiba, Dell, etc)
     Lists F2 – Setup, F8 – Boot Options, F12 – Recover options (or similar)
2]  Windows Splash Screen Appears – Progress bar shows activity or stalls
3]  Desktop appears with an error message, freezes, blue screens, or an error appears after a short while.
4]  Unusual clicking noises (very bad symptom, turn laptop off, call someone)


Your laptop CAN boot from another hard drive, CD, DVD, or USB flash drive.
Your hard drive is NOT damaged physically.
Your hard drive’s File Structure or Partition Map is NOT badly corrupted.

Your Laptop is NOT infected with Malware.

Backup Files that are NOT backed up
NOTE:  You MUST have a hard drive, flash drive, internet
location, network server, or maybe CD / DVD large enough to copy the
files onto.

A]  Safe Mode File Backup
The Computer Model splash screen appears
Tap the F8 key to get the Boot Options Black Screen with White Letters before the Windows splash screen.
Use the arrow keys to select [Safe Mode with Networking] press RETURN or ENTER
B]  Boot from CD File Backup  (Windows install or recovery CD will NOT work)
Download Bootable CD file, Burn to CD, Boot with CD, and Copy files that are not backed up
Puppy Linux
C]  Boot from Flash Drive File Backup
Download Bootable Flash Drive file, Burn to Flash Drive, Boot from Flash Drive, and Copy files that are not backed up
D]  Remove the hard drive, plug into another computer and backup files

Attempt Repair  (this is seldom useful – ~20% – but trusting such a repair is often unwise)
Windows Safe Mode Repair Links

Restore to your most recent hard drive Disk Image  Best Option
If you have an external hard drive (or a set of DVDs), and have made a Disk Image of your boot drive, restore it.
This will put the computer back to the exact known good state it was in at the time you created the Disk Image.
Macrium Reflect Free
Acronis True Image, Symantec Ghost, Seagate Utility are other Disk Image utilities.

Restore to out of the box condition  Last Resort – create Drive Image to avoid this in the future
A]  Using the hidden restore partition on the hard drive. (often accessed with an F Key at startup)
B]  Using the Restore DVDs you made when prompted when you first turned on the computer (most people do not do this).
C]  Using the included Restore disks that came with the computer (many do not, or the disks are misplaced).
D]  Using the included Windows Install DVD, Program Re-install Disk, and
Driver / Utility Re-Install Disk (some laptops come with these) This
choice and the above choices will require a large number of Windows
E]  Buy a copy of Windows, install Windows, Download drivers for your
laptop model from manufacturers website (sometimes, very difficult to
find),  Download included programs for your model from manufacturers
site (again, can be difficult), install your software (store your disks
and serial numbers in a safe, known place).

Links about this topic

Google “windows laptop restore”

Problems this will NOT fix
Your Laptop may have come with a Hardware Diagnostic Disk
Physical damage to the hard drive (especially the boot sector, normally means hard drive replacement)
Fans clogged or damaged
RAM Problems
Power Supply Problems
Motherboard Problems

Q & A
Question:  How long does it take?

Answer:  Everything goes right and you are prepared – 45 minutes to an hour and a half.
              Everything goes wrong and no preparation – 3 to 10 hours or it fails.

Question:  How much does it cost?

Answer:  Everything goes right and you are prepared – nothing, except your time.

              Everything goes wrong and no preparation – $150 to $750.

Question:  Why are all your links a Google Search?
Answer:  Specific links disappear, Google Searches are forever.

Question:  I live in Seattle, why should I pay you to do this?

Answer:  I have done it many times, I do not charge if unsuccessful.

Question:  In Seattle, who else can I call?

David Anders

The Computer Guy, Seattle

Local Web Promotion, Seattle

(206)  286-8438

My Blogs

Written by davidanders

February 25, 2012 at 3:04 pm

Posted in backup

Reset Lion Administrator Password

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Restart your Mac with Option key down and choose
Recovery HD in the startup screen.
In the Mac OS
X Utilities screen that appears, choose Terminal.
Enter “resetpassword” (without the quotes) and press
A Reset Password window will pop up.
Select your startup volume
in the top of the window and then, from the pop-up menu below, select a
user account—George, for example.

In the fields below that enter and confirm your new password.
Enter a password hint in the appropriate field.
Click on Save.
Restart from the Apple menu.

Written by davidanders

January 3, 2012 at 2:07 pm

Posted in backup

Twitter, Facebook, Google+: Which Business Page Is Best? | Local Web Promotion, Seattle

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Twitter, Facebook, Google+: Which Business Page Is Best?

In the past two months alone, Twitter and Google+ have added company pages, following in Facebook’s footsteps. The usefulness of each service depends on your company’s needs, but to help you prioritize your efforts, here’s what each has social network has to offer companies looking to engage with the public.


Written by davidanders

December 11, 2011 at 9:07 am

Posted in backup

Pew Internet Study: How People Learn About Their Local Community

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A 5-part Pew Internet Study came out this week that takes a deeper look at “How people learn about their local community” We found some of the facts to be particularly interesting and wanted to highlight a few of them here:

Written by davidanders

October 4, 2011 at 4:07 pm

Posted in backup