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My Windows Laptop will not Startup. | How do I fix it? | Version 1

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My Windows Laptop will not Startup.  |  How do I fix it?  |  Version 1

David Anders
The Computer Guy, Seattle
(206) 286-8438

My Windows Laptop Info  
Made by –       (Toshiba, Dell, Lenovo, Fujitsu, HP, Acer, etc)
Manufacturer Website  –       Phone Number – (xxx) xxx-xxxx
Model # –        (Satellite 1262, DV 2912, often on bottom label or tag etc)
Serial # –
Purchase Date –       (less than one year? under warranty?)
Local Warranty Repair –        (Startup problems are typically not covered)
Windows Version –  (XP Home, XP Professional, Vista Home Premium, 7 Home Premium, etc)
Memory size –   (512Mb, 1Gb, 2Gb, 4Gb, etc)
Hard Drive size –   (120Gb, 320Gb, 500Gb, etc)
CD or DVD Drive type –   (CD-R, DVD-RW, DVD-DL, etc)
My Backup Method –  (external hard drive, flash drive, server, CD, DVD, online, NONE!!)
Windows Laptop Info Utility

Symptoms of the most common Windows Startup problems
1]  Computer Model Splash Screen Appears (Toshiba, Dell, etc)
     Lists F2 – Setup, F8 – Boot Options, F12 – Recover options (or similar)
2]  Windows Splash Screen Appears – Progress bar shows activity or stalls
3]  Desktop appears with an error message, freezes, blue screens, or an error appears after a short while.
4]  Unusual clicking noises (very bad symptom, turn laptop off, call someone)


Your laptop CAN boot from another hard drive, CD, DVD, or USB flash drive.
Your hard drive is NOT damaged physically.
Your hard drive’s File Structure or Partition Map is NOT badly corrupted.

Your Laptop is NOT infected with Malware.

Backup Files that are NOT backed up
NOTE:  You MUST have a hard drive, flash drive, internet
location, network server, or maybe CD / DVD large enough to copy the
files onto.

A]  Safe Mode File Backup
The Computer Model splash screen appears
Tap the F8 key to get the Boot Options Black Screen with White Letters before the Windows splash screen.
Use the arrow keys to select [Safe Mode with Networking] press RETURN or ENTER
B]  Boot from CD File Backup  (Windows install or recovery CD will NOT work)
Download Bootable CD file, Burn to CD, Boot with CD, and Copy files that are not backed up
Puppy Linux
C]  Boot from Flash Drive File Backup
Download Bootable Flash Drive file, Burn to Flash Drive, Boot from Flash Drive, and Copy files that are not backed up
D]  Remove the hard drive, plug into another computer and backup files

Attempt Repair  (this is seldom useful – ~20% – but trusting such a repair is often unwise)
Windows Safe Mode Repair Links

Restore to your most recent hard drive Disk Image  Best Option
If you have an external hard drive (or a set of DVDs), and have made a Disk Image of your boot drive, restore it.
This will put the computer back to the exact known good state it was in at the time you created the Disk Image.
Macrium Reflect Free
Acronis True Image, Symantec Ghost, Seagate Utility are other Disk Image utilities.

Restore to out of the box condition  Last Resort – create Drive Image to avoid this in the future
A]  Using the hidden restore partition on the hard drive. (often accessed with an F Key at startup)
B]  Using the Restore DVDs you made when prompted when you first turned on the computer (most people do not do this).
C]  Using the included Restore disks that came with the computer (many do not, or the disks are misplaced).
D]  Using the included Windows Install DVD, Program Re-install Disk, and
Driver / Utility Re-Install Disk (some laptops come with these) This
choice and the above choices will require a large number of Windows
E]  Buy a copy of Windows, install Windows, Download drivers for your
laptop model from manufacturers website (sometimes, very difficult to
find),  Download included programs for your model from manufacturers
site (again, can be difficult), install your software (store your disks
and serial numbers in a safe, known place).

Links about this topic

Google “windows laptop restore”

Problems this will NOT fix
Your Laptop may have come with a Hardware Diagnostic Disk
Physical damage to the hard drive (especially the boot sector, normally means hard drive replacement)
Fans clogged or damaged
RAM Problems
Power Supply Problems
Motherboard Problems

Q & A
Question:  How long does it take?

Answer:  Everything goes right and you are prepared – 45 minutes to an hour and a half.
              Everything goes wrong and no preparation – 3 to 10 hours or it fails.

Question:  How much does it cost?

Answer:  Everything goes right and you are prepared – nothing, except your time.

              Everything goes wrong and no preparation – $150 to $750.

Question:  Why are all your links a Google Search?
Answer:  Specific links disappear, Google Searches are forever.

Question:  I live in Seattle, why should I pay you to do this?

Answer:  I have done it many times, I do not charge if unsuccessful.

Question:  In Seattle, who else can I call?

David Anders

The Computer Guy, Seattle

Local Web Promotion, Seattle

(206)  286-8438

My Blogs


Written by davidanders

February 25, 2012 at 3:04 pm

Posted in backup

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